Trust Centre
Privacy policy
What we collect, why, who helps us handle it, how long we keep it and how to see or delete it. We never sell your data.
This policy explains what information Golden Hint collects, why, and what you can do about it. The short version: we collect very little, we use it only to run Golden Hint and reply to you, and we never sell your data.
Who we are
Golden Hint is an initiative of the Rouben Malian Memorial Foundation Inc (the "Foundation"), a New York nonprofit corporation recognized as tax-exempt under Section 501(c)(3). The Foundation is responsible for your information on Golden Hint.
- Address: 1 Rockefeller Plaza, Level 15, New York, NY 10020
- Email for privacy questions: hello@goldenhint.com
What this policy covers
Today, Golden Hint has public pages and a few forms. There are no member accounts yet. This policy describes what we do now. When membership opens, we will update it to cover accounts, profiles, the Exchange, messaging, credits and the forum, and members will see the updated version when they join. Our data promise already sets out how we will treat member data.
What we collect and why
When you just read the site
You do not need to give us anything to read our guides or use the Start a Charity tools.
We count page views and form submissions so we know what is useful. We do this without cookies and without tracking you:
- Counting happens on our own servers, not through a script that follows you around the web.
- To tell visits apart, we make a visitor ID from a salted hash. A hash turns information into a scrambled code that cannot be turned back. "Salted" means we mix in a secret value first, and we change that secret every day.
- Because the code changes every day, it cannot identify you and cannot link your visits from one day to the next.
- If your browser sends a Do Not Track or Global Privacy Control (opens another site) signal, we do not count your visit at all.
When you fill in a form
We have three forms. Each one asks only for what we need.
| Form | What we ask for | Why |
|---|---|---|
| Early-access waitlist | Your name, email, which kind of visitor you are, and optionally your organization's name and a note | To invite you when membership opens and to understand who Golden Hint should serve first |
| Ask a person | Your name, email and your question | To answer your question |
| Partner contact | What you choose to tell us | To reply to you about working together |
We use this information only to do what the form says. We do not add you to a newsletter or fundraising list because you filled in a form.
Spam protection
Our forms use Cloudflare Turnstile to check that a real person, not a bot, is sending them. To do this, Turnstile may look at technical signals from your browser, such as how the page was loaded. Cloudflare explains this in its Turnstile privacy addendum (opens another site).
Who helps us handle your information
We use two companies to run Golden Hint. Neither may use your information for its own purposes.
Cloudflare runs our servers and database, and provides Turnstile. Your form submissions are stored in Golden Hint's database on Cloudflare.
Caldrion LLC provides the website's technical platform and the contact-management system our team uses to read and reply to messages. That means Caldrion processes your form submissions. Caldrion acts only on the Foundation's instructions and only for this purpose. In privacy terms, Caldrion is our service provider (sometimes called a "processor"): it handles data for us, not for itself.
We may also share information if the law requires it, or to protect someone's safety.
We do not share your information with anyone else.
What we never do
- We never sell your data.
- We do not use advertising cookies or trackers.
- We do not build profiles of you for advertising.
- The Foundation does not use your information for fundraising appeals without your consent.
Cookies
We use only two cookies, and only if you make a choice that needs one:
langremembers your language if you pick one.themeremembers light or dark mode if you pick one.
Neither is used for tracking. Our cookie policy has the details.
How long we keep information
- Form submissions are deleted two years after we have handled them.
- Anonymous measurement events (our page view and form counts) are deleted after 25 months.
- Member data, once membership opens, can be exported or deleted by the member at any time.
Your choices and rights
You can ask us to:
- show you the information we hold about you
- correct anything that is wrong
- delete your information
Write to hello@goldenhint.com and tell us what you would like. We may need to check that the request really comes from you. We will answer within 30 days. There is no charge.
Depending on where you live, you may have other rights under local law. Ask us and we will help.
Children
Golden Hint is for adults aged 18 and over. We do not knowingly collect information from children. If you think a child has sent us information, please tell us at hello@goldenhint.com and we will delete it.
Where your information is handled
Golden Hint is run from the United States. Cloudflare runs a worldwide network, so your information may pass through or be handled in other countries on its way to us.
Changes to this policy
When we change this policy, we will update the version date at the top. If a change affects how we use information you have already given us, we will tell you before it takes effect.
Contact
Questions or concerns about privacy? Write to hello@goldenhint.com or to Golden Hint, Rouben Malian Memorial Foundation Inc, 1 Rockefeller Plaza, Level 15, New York, NY 10020.
Sources
Checked on October 14, 2026. Rules and fees change, so follow the links for the current version.